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Contact Us
Phone: 951-689-4841
Fax: 951-689-4842
Rochelle@strongstruck.com
Christina@strongstruck.com
9308 Douglas drive Riverside Ca 92503
Returns and Exchanges
Shop with Confidence. If you are not completely satisfied with any unused item simply return it within 30 days for a replacement or refund of purchase, whichever you prefer (excluding shipping charges). Electronic items are limited to a 15 day return. Returned merchandise must be returned with all original packaging, paperwork and properly packed to avoid damage. If the mistake was ours we will refund normal ground shipping charges only. Credits or exchanges can't be issued for improperly packed items. Returned merchandise may be subject to a 20% restocking charge. Used or incomplete returns can't be accepted. No returns or refunds will be accepted on painted, "Custom" or special order items, so please order carefully and pre-fit parts before painting. If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label. The vast majority of our customers are extremely happy with their items and never need to return them.
How to Make a Return
1. Obtain a Return Merchandise Authorization (RMA #) by contacting Christina in Customer Service. You can do this by calling 951-689-4841 or via email at christina@strongstruck.com.
2. Pack your product up, just as it came from the factory. Make sure your RMA # appears on the outside of the package you are returning. Packages that do not have an RMA# clearly written on them will be refused delivery.
3. Ship your return prepaid, Strong’s recommends Fed Ex, UPS, or USPS. Please obtain the tracking # from the carrier.
4. All returns are processed within 1 business day of receipt. If you have requested an exchange your item will be shipped out the same day your return is processed. If you have requested a refund, you will be refunded by the same method you used to pay for your order. Going through the normal banking process you will typically see a refund posted to a credit card within 5-7 business days.
Secure Transactions
We've taken every precaution to protect sensitive data sent over the Internet. All personal and credit card information entered on your order is transmitted in an encrypted form for your protection. All transactions are kept secure when you use Firefox, Microsoft Internet Explorer 3.0 or higher, Google Chrome, or any compatible Secure Sockets Layer (SSL) browser to order our products. These browsers automatically "scramble" personal information so it remains safe as it travels the Internet.
Free Shipping
Free Shipping may only be obtained provided the minimum order requirements are met. Minimum order requirements are based on merchandise total only, not including shipping, tax or sale-priced items. Free Shipping applies to our standard Economy shipping method only. Shipments outside the continental U.S., Express Delivery orders, Oversize Shipping and Truck Freight items are not included.
Shipping Damages
UPS, US Post Office, or FedEx shipments - Please notify us at 951-689-4841 immediately so we can initiate the claim process. Please keep all packaging materials should the carrier wish to inspect them. Truck Freight Shipments - It is imperative to make a note of any damage on the delivery receipt at the time of delivery. Open and inspect the merchandise carefully before signing the delivery receipt. We can only initiate claims if the damage was noted at the time of delivery.
Warranty
Products we offer are warranted against manufacturer defects. Warranty is void if an item is altered, misused or installed improperly. Strong’s is not liable for any direct or indirect consequential damage of any kind. Again, The vast majority of our customers are extremely happy with their items and never need to return them.
Contact Us
Phone: 951-689-4841
Fax: 951-689-4842
Rochelle@strongstruck.com
Christina@strongstruck.com
9308 Douglas drive Riverside Ca 92503
Returns and Exchanges
Shop with Confidence. If you are not completely satisfied with any unused item simply return it within 30 days for a replacement or refund of purchase, whichever you prefer (excluding shipping charges). Electronic items are limited to a 15 day return. Returned merchandise must be returned with all original packaging, paperwork and properly packed to avoid damage. If the mistake was ours we will refund normal ground shipping charges only. Credits or exchanges can't be issued for improperly packed items. Returned merchandise may be subject to a 20% restocking charge. Used or incomplete returns can't be accepted. No returns or refunds will be accepted on painted, "Custom" or special order items, so please order carefully and pre-fit parts before painting. If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label. The vast majority of our customers are extremely happy with their items and never need to return them.
How to Make a Return
1. Obtain a Return Merchandise Authorization (RMA #) by contacting Christina in Customer Service. You can do this by calling 951-689-4841 or via email at christina@strongstruck.com.
2. Pack your product up, just as it came from the factory. Make sure your RMA # appears on the outside of the package you are returning. Packages that do not have an RMA# clearly written on them will be refused delivery.
3. Ship your return prepaid, Strong’s recommends Fed Ex, UPS, or USPS. Please obtain the tracking # from the carrier.
4. All returns are processed within 1 business day of receipt. If you have requested an exchange your item will be shipped out the same day your return is processed. If you have requested a refund, you will be refunded by the same method you used to pay for your order. Going through the normal banking process you will typically see a refund posted to a credit card within 5-7 business days.
Secure Transactions
We've taken every precaution to protect sensitive data sent over the Internet. All personal and credit card information entered on your order is transmitted in an encrypted form for your protection. All transactions are kept secure when you use Firefox, Microsoft Internet Explorer 3.0 or higher, Google Chrome, or any compatible Secure Sockets Layer (SSL) browser to order our products. These browsers automatically "scramble" personal information so it remains safe as it travels the Internet.
Free Shipping
Free Shipping may only be obtained provided the minimum order requirements are met. Minimum order requirements are based on merchandise total only, not including shipping, tax or sale-priced items. Free Shipping applies to our standard Economy shipping method only. Shipments outside the continental U.S., Express Delivery orders, Oversize Shipping and Truck Freight items are not included.
Shipping Damages
UPS, US Post Office, or FedEx shipments - Please notify us at 951-689-4841 immediately so we can initiate the claim process. Please keep all packaging materials should the carrier wish to inspect them. Truck Freight Shipments - It is imperative to make a note of any damage on the delivery receipt at the time of delivery. Open and inspect the merchandise carefully before signing the delivery receipt. We can only initiate claims if the damage was noted at the time of delivery.
Warranty
Products we offer are warranted against manufacturer defects. Warranty is void if an item is altered, misused or installed improperly. Strong’s is not liable for any direct or indirect consequential damage of any kind. Again, The vast majority of our customers are extremely happy with their items and never need to return them.
